Customer Portal
5 article(s) in this category
Customer portal — overview
Customer Portal is the module that keeps your client informed about the visit without a single call from the dispatcher. The client receives a notification...
Reminder settings
This page brings together everything the client receives from your company: both the reminders that go out at a set time and the messages that are sent...
Reviews
This is where the ratings and comments that clients leave after a job is done are collected. They show how each technician performs and what specific clients...
Chats
A client can ask a question about their visit without calling the office, and your team can answer in one place. The whole conversation is tied to the task, so...
SMS billing
SMS to clients are paid for from a separate SMS balance — not out of your Shifton subscription. As long as there is money on it, notifications and...