Mobile Notifications - Shifton Help

Stay informed about schedule changes, shift reminders, and team requests through push notifications on your phone.

What Is This?

Shifton’s mobile notifications keep you updated in real time about everything related to your work schedule. You receive push notifications for shift reminders, schedule changes, swap requests, time-off approvals, and more. This ensures you never miss important updates, even when you are not actively using the app.

Prerequisites

Requirement	Details
Device	iOS or Android smartphone
App	Shifton mobile app installed
Permissions	Push notifications must be enabled for the Shifton app on your device

Step-by-Step Instructions

Enabling Push Notifications

Open your phone’s Settings.

Navigate to Notifications (iOS) or Apps > Shifton > Notifications (Android).

Ensure notifications are enabled for the Shifton app.

Allow sounds, badges, and banners/alerts as preferred.

Viewing Notifications in the App

Open the Shifton app.

Tap the Notifications icon (bell icon) in the navigation.

A list of all recent notifications appears, sorted by date.

Tap any notification to view its full details or take action.

Common Notification Types

Notification Type	When You Receive It
Shift reminder	Before your shift starts (timing depends on settings)
Schedule update	When your manager modifies or publishes a schedule
Swap request	When a colleague requests to swap shifts with you
Request approved/rejected	When your swap, time-off, or other request is decided
Open shift available	When a new open shift is posted (if enabled)
Break reminder	Before a scheduled break starts

Managing Notification Preferences

Open the Shifton app and go to your Profile or Settings.

Navigate to Notification preferences.

Toggle individual notification types on or off.

Save your preferences.

Access Permissions

Role	Receive Notifications	Configure Own Notification Preferences
Owner	Yes	Yes
Administrator	Yes	Yes
Manager	Yes	Yes
Employee	Yes	Yes

FAQ

Q: Why am I not receiving push notifications?
A: Check that notifications are enabled both in your phone’s settings and in the Shifton app’s notification preferences. Also ensure the app is not being blocked by a battery saver or “Do Not Disturb” mode.

Q: Can I choose which notifications I receive?
A: Yes, you can customize your notification preferences in the app settings to receive only the types of notifications that matter to you.

Q: Do notifications work when the app is closed?
A: Yes, push notifications are delivered by your device’s operating system even when the app is not actively open, as long as permissions are enabled.

Q: Can my manager control which notifications I receive?
A: Managers can configure company-level notification settings, but you also have personal control over your notification preferences.

Possible Issues and Solutions

Issue	Possible Cause	Solution
No push notifications received	Notifications disabled on device	Enable notifications for Shifton in your phone’s settings
Notifications delayed	Battery optimization or power saver mode	Exclude Shifton from battery optimization in device settings
Notification sound not playing	Sound is muted or notification sound is off	Check device sound settings and Shifton notification sound preferences
Too many notifications	All notification types are enabled	Customize preferences to disable less important notification types
Notifications arrive but app shows nothing	In-app notification list not refreshed	Pull down to refresh the notification list in the app