Available Integrations

Shifton’s Integrations page lets you connect third-party tools to extend your workforce management capabilities.

What Is This?

The Integrations page is your marketplace for connecting external services to Shifton. You can browse available integrations by category, learn what each one does, and connect them with a single click. Integrations allow data to flow between Shifton and the tools you already use, reducing manual work and keeping systems in sync.

Prerequisites

Requirement	Details
Role	Owner
Account	Active account with the third-party service you want to connect

Step-by-Step Instructions

Browsing Available Integrations

From the left sidebar, click Integrations ().

At the top of the page, use the “Select category” dropdown to filter integrations by type. The default view shows All integrations.

Browse the available integration cards.

Integration	Description	Use Case
Usedesk	Syncs agent statuses between Shifton and Usedesk	Keep helpdesk agent availability in sync with their Shifton schedule
Zapier	Connects Shifton to thousands of apps via Zapier automations	Automate workflows like sending notifications to Slack when a shift is created
Intercom	Syncs user statuses between Shifton and Intercom	Align customer support availability with scheduled shifts
QuickBooks	Two-way client sync between Shifton and QuickBooks	Keep employee and payroll data synchronized across both platforms

Connecting an Integration

Find the integration you want to connect.

Click the Connect button on the integration card.

Follow the on-screen prompts to authorize the connection with the third-party service.

Once connected, the integration status updates to show it is active.

Managing Connected Integrations

After connecting, the integration card will display options to configure or disconnect.

Click on a connected integration to view its settings.

Adjust configuration options as needed.

To disconnect, click the disconnect or remove option within the integration settings.

Access Permissions

Role	View Integrations	Connect/Disconnect	Configure
Owner	Yes	Yes	Yes
	No	No	No
Manager	Yes	No	No
Employee	No	No	No

FAQ

Q: Are there additional costs for using integrations?
A: Shifton integrations are available as part of your plan. However, the third-party services themselves (Zapier, Usedesk, Intercom, QuickBooks) may have their own pricing.

Q: Can I connect multiple integrations at the same time?
A: Yes, you can connect as many integrations as you need. Each integration operates independently.

Q: What happens to my data if I disconnect an integration?
A: Disconnecting an integration stops data syncing going forward. Data that was already synced remains in both systems.

Q: Can managers connect integrations?
A: No, only Owners ands can connect or configure integrations. Managers can view the integrations page but cannot make changes.

Q: Will I be notified if an integration stops working?
A: Shifton will attempt to notify you if a sync fails. Check the integration status periodically to ensure everything is running smoothly.

Possible Issues and Solutions

Issue	Possible Cause	Solution
Connect button not responding	Browser issue or session expired	Refresh the page and try again; clear browser cache if needed
Authorization fails with third-party service	Incorrect credentials or expired token	Verify your login for the third-party service and try reconnecting
Data not syncing after connection	Integration configuration incomplete	Open the integration settings and verify all required fields are filled
Integration shows “disconnected” unexpectedly	Third-party revoked access or token expired	Reconnect the integration and re-authorize
Cannot find a specific integration	Category filter is active	Set the category dropdown to “All” to see every available integration