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Profile and account settings in the mobile app

Personal data, password, notifications, time zone and the appearance theme — all of this is in the app, separately from the company settings.

→ in the card at the top there is the Profile (Profile) button. The screen shows your name, photo and role in the company — for an employee this is Employee (EMPLOYEE).

Step-by-step instructions

Appearance theme

Three buttons right under the name:

ButtonWhat it does
Light (Light)Always light appearance
Dark (Dark)Always dark
System (System)The same as in the phone settings

The photo is changed with the Change photo (Change photo) button above the name, and the Download profile button in the top right corner exports the profile data as a file.

Personal data

Personal Details (Personal Details) — first name, last name and contacts. Next to the email and the phone there is a state: Confirmed (Confirmed) or Unconfirmed (Unconfirmed). An unconfirmed email gets the Resend the confirmation email (Resend the confirmation email) button.

Under the phone there is a hint: the number must be able to receive SMS. This is not a formality — without a confirmed number, invitations to employees and SMS notifications are not sent.

About me

About me (About me) opens the Your Details (Your Details) screen: date of birth, gender, country, region, city, postcode and address.

Notifications

Notifications (Notifications) is the richest section of the profile. It is split into groups:

GroupWhat it sets up
TELEGRAMReceiving notifications in Telegram. The token is here as well, copied with a button and pasted into the bot
Communication (COMMUNICATION)Mailouts, shift swap and shift transfer requests, password change
Schedule (SCHEDULE)Schedule changes, shift and break reminders
Attendance (ATTENDANCE)Start and end of a shift, employee lateness (managers only), early leave

Telegram notifications are set up right in the app: copy the token and send it to the bot.

Password

PASSWORD (Password) opens Change password (Change password): Current password (Current password), New password (New password) and Repeat the new password (Repeat the new password). The requirement is stated on the screen itself: at least eight characters, including a digit or a symbol. Every field has Show password (Show password).

Date and time

Date and time (Date and time) — Time zone (Time zone), for example (GMT +03:00) Europe/Kyiv, and the Formats (Formats) block: Time format (Time format) — 24H or 12-hour — and Date format (Date format), for example DD-MM-YYYY.

Language, logging out and deletion

Below come language (Language) with the list of interface languages, Log out of all devices (Log out of all devices) and Delete account (Delete account).

Possible problems and solutions

ProblemCauseSolution
Invitations to employees do not arriveThe phone number is not confirmedPersonal Details — the phone must show Confirmed
The email confirmation message does not arriveThe message is in spam or has expiredPress Resend the confirmation email
The app is in another languageThe language comes from the profile, not from the phoneProfilelanguage
Shift times are shown incorrectlyThe wrong time zoneProfileDate and time
Telegram notifications do not arriveThe bot is not linked to the accountCopy the token in the Notifications section and send it to the bot
The password is not acceptedIt is too simpleAt least eight characters, with a digit or a symbol
The phone is lostThe session on it stayed activeLog out of all devices

Frequently asked questions (FAQ)

Question: Can Telegram notifications be set up from the phone? Answer: Yes. The Notifications section has the TELEGRAM group with a token: copy it and send it to the bot.

Question: Why confirm the phone number? Answer: Without a confirmed number, invitations to employees and SMS notifications are not sent. The number must be able to receive SMS.

Question: Which notifications can be turned off? Answer: There are four groups: mailouts and requests, schedule changes and reminders, attendance events, Telegram. Every item is turned on separately.

Question: What does “Log out of all devices” do? Answer: It ends all your sessions except the current one.

Question: Is the app language the same as the help language? Answer: No. The interface language is set in the app profile, the language of the articles is chosen on the help site.

Question: Who can change my personal data? Answer: You yourself. The administrator sees an employee’s profile but does not change the notification settings for them.

Question: Can I export my data? Answer: Yes, with the Download profile button in the top right corner of the profile.