Requests - Shifton Help

The Requests page is your central hub for managing all employee time-off requests. Here you can view active requests, filter by employee or status, and access the historical archive.

What Is This?

The Requests page provides a unified view of all time-off requests submitted by employees in your company. It is organized into two tabs — Requests (for active/pending items) and Archive (for completed or rejected items). From this page, managers can review incoming requests, approve or reject them, and employees can submit new time-off requests.

Prerequisites

#	Prerequisite	Details
1	Active Shifton account	You must be logged in to your Shifton workspace
2	Appropriate role	You need Employee, Manager, or Admin access (the scope of visible requests depends on your role)
3	Time-Off module enabled	Your company administrator must have the Time-Off module activated in the workspace settings

Step-by-Step Instructions

Navigating to the Requests Page

Step	Action	Expected Result
1	In the left sidebar, click Requests	The Requests page opens with the Requests tab active by default

Understanding the Page Layout

Element	Location	Description
Requests tab	Top of the page	Displays all active (Pending, Approved) requests. This is the default view
Archive tab	Top of the page, next to Requests	Displays completed and rejected requests for historical reference
+ Request Time-Off button	Upper-right area (blue button)	Opens the side panel form to create a new time-off request
Employees dropdown	Filter bar	Filter requests by one or more employees
Start date picker	Filter bar	Set the beginning of the date range you want to view
End date picker	Filter bar	Set the end of the date range you want to view
Status dropdown	Filter bar	Filter by request status: Pending, Approved, or Rejected
Refresh icon	Filter bar (right side)	Reload the request list to see the latest data
Pagination controls	Bottom of the page	Navigate between pages — includes “Go to page” input, total page count, and rows-per-page selector (default: 50/page)

Filtering Requests

Step	Action	Expected Result
1	Click the Employees dropdown	A list of employees appears
2	Select one or more employees	The request list updates to show only requests from the selected employees
3	Set the Start date and End date fields	The list filters to requests that fall within the chosen date range
4	Open the Status dropdown and choose a status	Only requests matching the selected status are displayed
5	Click the Refresh icon to reload data if needed	The list refreshes with the latest information from the server

Empty State

If there are no requests matching your current filters (or no requests have been created yet), the page displays a puzzle-piece illustration with the message “You have no requests!”.

Access Permissions

Role	View Own Requests	View Team Requests	View All Requests	Create Requests	Approve / Reject
Employee	Yes	No	No	Yes	No
Manager	Yes	Yes	No	Yes	Yes
Admin	Yes	Yes	Yes	Yes	Yes

FAQ

Q1: How do I get to the Requests page?
Click Requests. The Requests tab opens by default.

Q2: What does the Refresh icon do?
It reloads the current request list so you can see any updates (for example, a newly submitted request or a status change) without refreshing the entire browser page.

Q3: Can I change how many requests are shown per page?
Yes. Use the pagination control at the bottom of the page to adjust the rows-per-page setting. The default is 50 per page.

Q4: Why do I see “You have no requests!”?
This means either no requests have been submitted yet, or your current filters are excluding all existing requests. Try clearing the filters or adjusting the date range.

Q5: What is the difference between the Requests tab and the Archive tab?
The Requests tab shows active requests (Pending and recently Approved). The Archive tab stores completed or rejected requests for historical reference.

Possible Issues and Solutions

Issue	Possible Cause	Solution
“You have no requests!” appears even though requests exist	Filters are too narrow (wrong date range, specific employee, or status selected)	Clear all filters and click the Refresh icon
Cannot see requests from other employees	Your role does not have permission to view team requests	Ask your administrator to verify your role; Managers can see their team, Admins can see all
The + Request Time-Off button is not visible	The Time-Off module may not be enabled for your workspace	Contact your company administrator to enable the Time-Off module
Pagination shows 0 pages	No requests match the current filter criteria	Adjust or reset filters to broaden the search
Page loads slowly	Large number of requests combined with a wide date range	Narrow the date range or filter by a specific employee to reduce the dataset