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বাংলা A troubleshooting guide for the most frequently encountered problems in Shifton, with step-by-step solutions.
What Is This?
This article covers the most common issues Shifton users run into and provides clear, actionable solutions for each one. If something is not working as expected, check here before contacting support — the answer to your problem is likely below.
Prerequisites
| Requirement | Details |
|---|---|
| Account | Active Shifton account |
| Role | Varies by issue (noted in each section) |
Issues and Solutions
Shifts Not Visible
Symptoms: You or your employees cannot see shifts in the schedule.
Step-by-step troubleshooting:
| Step | Action | Details |
|---|---|---|
| 1 | Check Show/Hide settings | Open the schedule and look for Show/Hide options. Ensure “Shifts” is set to visible. Hidden rows or columns may be concealing shifts. |
| 2 | Verify the date range | Make sure you are viewing the correct date range. Navigate to the dates where shifts are assigned. |
| 3 | Check schedule expiry | Schedules have a defined date range. If the schedule has expired, shifts beyond the end date will not display. Extend the schedule or create a new one. |
| 4 | Confirm employee assignment | Verify that the employee is added to the schedule and has shifts assigned to them. |
| 5 | Check published status | Unpublished schedules may not be visible to employees. Publish the schedule if it is still in draft. |
Employee Cannot Log In
Symptoms: An employee reports they cannot access their Shifton account.
Step-by-step troubleshooting:
| Step | Action | Details |
|---|---|---|
| 1 | Check invitation status | Navigate to the Employees section and verify the employee has been invited. If the invitation is pending, resend it. |
| 2 | Verify email address | Confirm the employee is using the correct email address that the invitation was sent to. |
| 3 | Reset password | Ask the employee to use the “Forgot password” link on the login page to reset their password. |
| 4 | Check account status | Ensure the employee has not been deactivated or dismissed in the system. |
| 5 | Browser issues | Ask the employee to clear browser cache and cookies, or try a different browser. |
Notifications Not Received
Symptoms: Employees are not receiving expected notifications about schedule changes, requests, or reminders.
Step-by-step troubleshooting:
| Step | Action | Details |
|---|---|---|
| 1 | Check notification settings | Go to Profile > Notification preferences and ensure the relevant notification types are enabled. |
| 2 | Verify notification channels | Make sure the correct channels (email, push, in-app) are turned on. |
| 3 | Check email spam folder | Notification emails may be landing in the spam or junk folder. |
| 4 | Mobile push permissions | On mobile, verify that the Shifton app has permission to send push notifications in the device settings. |
| 5 | Battery optimization | On Android, check that battery optimization or power saver is not blocking Shifton notifications. |
GPS Not Working for Attendance
Symptoms: Employees cannot start or end their shift because GPS verification fails.
Step-by-step troubleshooting:
| Step | Action | Details |
|---|---|---|
| 1 | Check module settings | Verify that the Attendance module is active and GPS verification is properly configured with the correct work site coordinates. |
| 2 | Device location permissions | Ensure the employee has granted location permissions to the Shifton app on their phone. |
| 3 | Location services enabled | Check that the device’s location services (GPS) are turned on. |
| 4 | GPS accuracy | If the GPS signal is weak (indoors, basement), ask the employee to move to an area with better reception. |
| 5 | Geofence radius | The configured geofence radius may be too small. An Administrator can adjust the allowed radius around the work site. |
Schedule Shows “Expired” Warning
Symptoms: The schedule displays an expired warning, and future shifts are not visible.
Step-by-step troubleshooting:
| Step | Action | Details |
|---|---|---|
| 1 | Check schedule end date | Open the schedule settings and check the end date. If it has passed, the schedule is expired. |
| 2 | Extend the schedule | Edit the schedule and extend the end date to cover future dates. Assign shifts for the new period. |
| 3 | Create a new schedule | Alternatively, create a new schedule with a new date range and assign employees and shifts. |
| 4 | Publish | After extending or creating, make sure to publish the schedule so employees can see it. |
Employee Requests Not Showing
Symptoms: Employees submit requests (swap, time-off, etc.) but they do not appear for managers.
| Step | Action | Details |
|---|---|---|
| 1 | Verify the feature is enabled | Check schedule settings to ensure the relevant request type is enabled. |
| 2 | Check the correct dashboard tab | Requests appear under specific tabs (Shifts Swapping, Time-off, Open Shifts) on the Dashboard. |
| 3 | Confirm manager assignment | Managers can only see requests for schedules/projects they are assigned to. |
| 4 | Refresh the page | The request may have just been submitted. Refresh the dashboard. |
Access Permissions
| Role | Access to Troubleshooting Settings |
|---|---|
| Owner | Full access to all settings mentioned above |
| Administrator | Full access to all settings mentioned above |
| Manager | Access to assigned schedule and employee settings |
| Employee | Access to own profile and notification settings only |
FAQ
Q: I have tried all the steps and the issue persists. What should I do?
A: Contact Shifton support through the Help menu or live chat (see the Contact Support article for details). Provide a description of the issue and the steps you have already taken.
Q: Can I report a bug?
A: Yes, use the support chat or email to report bugs. Include screenshots and steps to reproduce the issue if possible.
Q: Will clearing my browser cache delete my Shifton data?
A: No, clearing cache only removes temporary browser files. Your Shifton data is stored on the server and will not be affected.
Possible Issues and Solutions
| Issue | Possible Cause | Solution |
|---|---|---|
| Multiple issues occurring simultaneously | Browser or app is outdated | Update your browser or the Shifton mobile app to the latest version |
| Issues only on one device | Device-specific problem | Try accessing Shifton from a different device or browser |
| Intermittent problems | Network connectivity fluctuations | Check your internet connection stability |
| Issue affects all employees | Company-level setting misconfigured | Review company settings or contact Shifton support |
| Problem started after a change | Recent configuration change caused the issue | Review the Activity Log to identify what changed and revert if necessary |